Refund and Returns Policy

Effective Date: October 7, 2024

At Pet Store, we want you and your pets to be fully satisfied with every purchase. If for any reason you’re not happy with an item, we offer a hassle-free return and refund process.

Return Policy

  • Eligibility: You can return items within 30 days of the original purchase date.
  • Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
  • Non-Returnable Items: Some items such as grooming tools, opened pet food, and customized products (e.g., personalized collars) are not eligible for return for hygiene reasons.
  • Proof of Purchase: A receipt or proof of purchase is required to process the return.

How to Return an Item

  1. Contact Us: Start by emailing or calling our customer service team at [insert contact details] to initiate a return.
  2. Shipping: You will receive instructions on how to return your product. Please note that return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
  3. Processing Time: Once we receive your return, it will be inspected, and we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.

Refunds

  • Full Refunds: Items returned within the 30-day window and in original condition are eligible for a full refund, minus any shipping charges.
  • Partial Refunds: If the item shows signs of use, or if parts are missing, a partial refund may be granted at our discretion.
  • Refund Method: Refunds will be issued via the original payment method. Credit card refunds may take 3-5 business days to reflect in your account.

Exchanges

  • Product Exchanges: If you need a different size or color, you may exchange the product within 30 days of purchase. The returned item must meet the same conditions as outlined above.

Damaged or Defective Items

  • If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including shipping costs.