Sales Policy

Effective Date: October 7, 2024

  1. Pricing
    All product prices are listed in USD and are subject to change without prior notice. Discounts and promotional prices will be applied as advertised during specific promotional periods.

  2. Payment Methods
    We accept the following payment methods:

    • Credit/Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay
    • Google Pay
      Full payment must be made at the time of purchase.

  3. Order Processing
    Orders are processed within 1-2 business days after payment is confirmed. An order confirmation email will be sent once your purchase is complete, including details of the items ordered and an estimated delivery date.

  4. Shipping & Delivery

    • Shipping within California: We offer fast and affordable shipping across California. Most orders are delivered within 2-5 business days.
    • Nationwide Shipping: We also ship to other states within the U.S. Delivery times may vary depending on location, typically 3-7 business days.
    • Free Shipping: We offer free shipping on orders over $100.
    • Expedited Shipping: Available at an additional cost.

  5. Returns & Exchanges
    We want you to be fully satisfied with your purchase. If you’re not happy with an item, you may return or exchange it within 30 days of receipt.

    • Conditions: The product must be unused, in its original packaging, and in resellable condition.
    • Process: To initiate a return or exchange, please contact our customer service with your order number and reason for return. We will provide instructions on how to proceed.
    • Refunds: Refunds will be processed within 7-10 business days after the returned item has been inspected and approved.

  6. Order Cancellations
    Orders can be canceled within 24 hours of purchase by contacting our customer service team. Once an order has been shipped, it cannot be canceled, but you may proceed with a return after receiving the item.

  7. Damaged or Defective Products
    If you receive a damaged or defective product, please contact us immediately. We will arrange a replacement or provide a full refund at no additional cost. Please report any issues within 7 days of receiving the item.

  8. Sales Tax
    Applicable sales taxes will be calculated and applied at checkout, based on the shipping address.

  9. Customer Service
    Our team is available to assist you with any inquiries or issues regarding your order. You can reach us via email or phone during business hours (Monday to Friday, 9 AM – 6 PM PST).