Terms and Conditions

Effective Date: October 7, 2024

Welcome to Pet Store! By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before making any purchase.

1. General Information

Pet Store provides pet accessories and products for dogs and cats. By using our services, you acknowledge that the products we offer are intended for use by pets only. We reserve the right to modify these terms and conditions at any time, with changes effective upon posting on our website.

2. Pricing and Payment

  • All prices listed on our website are in USD and include applicable taxes unless stated otherwise.
  • Payment must be made in full at the time of purchase using the payment methods we offer (credit card, PayPal, etc.).
  • We reserve the right to adjust pricing for any product due to market fluctuations, promotional offers, or errors in pricing.

3. Shipping and Delivery

  • We offer shipping services throughout California and nationwide. Delivery times vary based on location, and estimated shipping times are provided at checkout.
  • Shipping costs are calculated at checkout and are non-refundable.
  • We are not responsible for delays in delivery due to unforeseen circumstances such as weather, postal service issues, or customs regulations.

4. Returns and Refunds

  • We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item in its original packaging and condition for a full refund or exchange.
  • To initiate a return, please contact our customer service team for instructions. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
  • Refunds will be issued using the original payment method once the returned item has been received and inspected.

5. Product Warranty

  • Pet Store guarantees the quality of its products. If a product is defective or damaged, please notify us within 7 days of receiving your order.
  • Our warranty covers manufacturer defects but does not include normal wear and tear, misuse, or improper care of the product.

6. User Accounts

  • Customers may create a user account to facilitate faster checkouts and track their orders. You are responsible for keeping your account information secure.
  • We reserve the right to suspend or terminate any user account if we suspect misuse, fraudulent activity, or violation of our terms.

7. Privacy Policy

  • We are committed to protecting your privacy. Any personal information provided during your use of the website will be handled in accordance with our Privacy Policy.
  • We do not sell or share your personal data with third parties except as necessary for payment processing and order fulfillment.

8. Intellectual Property

  • All content on the Pet Store website, including images, text, logos, and product descriptions, is owned by or licensed to Pet Store. You may not reproduce, distribute, or use any content without our written permission.

9. Limitation of Liability

  • Pet Store shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • We do not guarantee that our products will meet all your expectations. It is the customer’s responsibility to ensure the suitability of a product for their pet.